Retail Supervisor

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Oxford United are seeking a driven and customer-focused Retail Supervisor to support our retail operations and deliver exceptional service to our supporters, while helping to grow retail revenue and enhance the fan experience.

Job Title: Retail Supervisor
Location: Oxford United Club Shop, Oxford
Hours: Full-Time (Matchdays, including evenings and weekends)
Reports to: Retail Manager

How to apply: 

To apply, please send a current CV and covering letter Vacancy@oufc.co.uk no later than 5:00pm on Friday 8 August.

Role Responsibilities

  • Maintain and manage store standards across the shop floor and stockroom
  • Store greeting and till sales
  • Pick, pack, and dispatch e-commerce orders
  • Assist in the delivery of marketing and sales initiatives
  • Maintain supporter’s information across retail and CRM platforms
  • Maintain knowledge & capabilities of the Jonas Sports retail system
  • Cash handling, including daily banking reconciliation
  • Keyholder responsibilities

Desirable Skills & Experience

  • Previous retail experience
  • Previous sales experience
  • Excellent customer/supporter service skills
  • Competent administration skills
  • Basic computer skills
  • A proactive nature and a keenness to learn

Code of Conduct

Oxford United Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public, or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour is unacceptable, and any complaints or concerns will be dealt with and acted upon.

Equality, Diversity & Inclusion

Oxford United Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity are at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex, and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards, and as we are underrepresented in these areas, we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community, and anyone with a disability.

Safeguarding and Safer Recruitment

Oxford United Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the Club, and believes that the general wellbeing, welfare, and safety of all children and vulnerable adults involved in Club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.