Ticketing Executive

Kassam Stadium

Oxford United is more than just a football club — it's the beating heart of the community,
where passion, pride, and tradition collide. We’re looking to add a motivated individual
to drive ticketing revenue through providing a high level of supporter service.

Job Title: Ticketing Executive
Location: Kassam Stadium, Oxford
Hours: Full-Time (Matchdays, including evenings and weekends)
Reports to: Ticket Office Manager

Role Responsibilities:

  • Sell and process ticket requests in person, over the phone, and online
  • Drive Club Membership schemes
  • Maintain supporter information across our ticketing and CRM platforms
  • Maintain knowledge & capabilities of the Ticketmaster services provided
  • Daily banking reconciliation
  • Answer incoming telephone calls
  • Any other duties as defined by your Manager/Head of Department

Desirable Skills & Experience:

  • Previous ticketing experience
  • Previous sales experience
  • Excellent customer/supporter service skills
  • Competent administration skills
  • Basic computer skills
  • A proactive nature and a keenness to learn

To apply, please send a current CV and covering letter to vacancies@oufc.co.uk by no later than 5:00pm on Tuesday 24 June 2025.

Code of Conduct
Oxford United Football Club expects the highest standards of integrity and conduct in
all matters concerning the Club and its employees. The Code of Conduct makes clear
the standards of conduct expected from its employees and explains the
responsibilities of the Club, as the employer. All employees are expected to always act
wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or
its relations with its customers, suppliers, the public or damaging to its public image
shall be a breach of Club rules and policies. Discriminatory, offensive, and violent
behaviour are unacceptable, and any complaints or concerns will be dealt with and
acted upon.

Equality, Diversity & Inclusion
Oxford United Football Club are committed to ensuring that equality, inclusion, and
diversity of opportunity is at the very heart of everything we do to ensure we provide fair
and non-prejudicial access to the services across the Club. We uphold everyone’s
freedom of rights and choice to be different and aim to provide opportunities for
everyone to succeed. It is the policy of the Club that no person, whether player, job
applicant, employee, volunteer, or customer, shall be discriminated against. The Club
opposes all forms of unlawful and unfair discrimination, either direct or indirect, or
harassment, on the grounds of the following ‘protected characteristics’: Age, Disability,
Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race,
Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of
this could receive disciplinary action, which may well include suspension and dismissal. 

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as
we are underrepresented in these areas; we particularly welcome ‘entry level’
applications from women, individuals from Black and Minority Ethnicities, the LGBT
community and anyone with a disability.

Safeguarding and Safer Recruitment
Oxford United Football Club are committed to and has both a moral and legal obligation
to ensure that all children and vulnerable adults are protected and kept safe from harm
whilst engaged in services organised and provided by the Club and believes that the
general wellbeing, welfare and safety of all children and vulnerable adults engaged in
Club activities is of the upmost importance. The Club will fulfil its responsibilities by
ensuring it displays best practice in safeguarding matters – including Safer Recruitment
- carried out in a spirit of partnership and openness with the child or vulnerable adult,
families, and the relevant local authority