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Disabled Supporters

Disabled Supporters Guide 22/23

A full downloadable version of the following information is available here:

Disabled Supporters Guide 2223.pdf

 

Information for Disabled Supporters

Key Contacts

Ticket Office: 01865 337533 ticketoffice@oufc.co.uk

Disability Liaison Officer ataylor@oufc.co.uk

Where to sit

Wheelchair Users:

We have several wheelchair spaces.

There are two raised platforms in the North Stand, one in the Home end and one in the Away end.  There are several pitch-level wheelchair spaces in the East and South stands for home supporters only. These are at the front of blocks 16, 17, 20 and 21 (East Stand) and blocks 1-3, 6-8 (South Stand).

Ambulant Disabled

Ambulant disabled supporters can sit in any of the stands. If you need level access, more legroom or any other reasonable adjustment, please contact the ticket office and they will be able to advise you on the most appropriate seat.
There are several stairs to the South Stand Upper seats. If you cannot manage the stairs easily then please go to the Main Reception area of the South Stand (by the revolving doors), and one of the staff will assist you with access to a lift.

Supporters’ Tip
The wheelchair spaces in the North Stand offer the best views, but are usually taken by season-ticket holders.  The next best view is probably from the East corner of the South Stand.

Hearing Impaired

Seats in the East Stand and North Stand provide the best views of the scoreboard in order to see announcements.

Personal Assistants

Supporters who require a Personal Assistant (PA) in order to attend the match will pay their age-related price for the stand and receive a PA ticket at no additional charge, providing the PA sits with the disabled supporter to assist them.

Evidence of entitlement to a PA will be required by the club. Acceptable evidence includes:

  • Personal Independence Payment (PIP) - care or mobility element
  • Disability Living Allowance (DLA) -  mid-rate care or high-rate mobility component
  • Blind or partially sighted registration certificate (BD8 or CVI Certificate)

Misuse of the PA system will result in the season/matchday ticket of both the disabled person and their personal assistant being deactivated for the season/match.

Parking/Drop off

There are several parking bays for blue badge holders in all four corners of the stadium, at the rear of the East and North stands behind the West (Fence) end, as well as in the car parks (see map). These are available on a first-come, first-served basis.

map.jpg

The most convenient Blue Badge parking for Away Supporters is in the North-West corner, accessed through car park B1 (https://w3w.co/such.casual.tune). For most matches a gate is in place behind the North Stand which prevents movement between the West and East sides of the ground. Information on whether the gate will be in use is available in the match preview before each game.

Parking stewards will direct you, and may ask to see your blue badge. Once you have parked, your blue badge must be displayed at all times.

Supporters’ Tip
The blue badge spaces can fill up quickly so do get to the stadium as early as possible and allow plenty of time to park. The queues into the car parks can be lengthy as kick-off approaches.

The Bus Stop on Grenoble Road can be used as a drop-off point. Note that several buses arrive at around 2:30 and wait at the stop immediately after the match, therefore please avoid the bus stop at these times.

Concourses

Toilets

All of the stands have accessible toilets. Stewards carry RADAR keys for entry.

Refreshments

All concourses inside the stadium have accessible, low-level counters serving hot and cold food and drinks. Please note that these operate cashless payment only.

Sensory Concerns

Football matches are noisy affairs and we recognise that this can be difficult for some supporters. If you wish to borrow ear defenders, please speak to a steward who will arrange this.

For young people under 23 who need to take some time out, we have a specially equipped sensory area in the North Stand. Speak to a steward if you need to use this facility, or to find out more contact our Disability Liaison Officer ataylor@oufc.co.uk.

Assistance Animals

Assistance Dogs are permitted into the stadium by pre-arrangement. Supporters with assistance dogs should contact our Disability Liaison Officer ataylor@oufc.co.uk at least seven days before the match. This will ensure that the club and the supporter can discuss access to the ground, facilities inside the ground and the welfare of the dog before, during and after the match.

Feedback

Should you have any questions or feedback relating to your experiences at games please contact the Disability Liaison Officer on Feedback@oufc.co.uk