As a new initiative as part of our drive to increase attendance and improve matchday experience, we want to invite fans to provide feedback, ask questions and share ideas around all aspects of the club’s ticketing and matchday experience.
This will take the format of informal and open working groups, where fans can provide feedback and discuss ideas with club staff.
We are pleased to announce our first open working group will take place at Court Place Farm prior to the Under 18s FA Youth Cup tie with Bournemouth on Wednesday 16th January.
This will take place in the club house at Oxford City, with supporters who wish to attend to put their thoughts and ideas forward to arrive from 5.30pm, with the discussions taking place from 5.45-6.45pm. Kick off for the match is 7.00pm.
The following people will form this working group on behalf of the club:
- Matt Everett (Commercial & Marketing Director)
- Lee Barton (Head of Ticketing and Retail)
- Kath Faulkner (Supporter Liaison Officer)
- Adam Harris (Commercial Sales Executive)
Supporters who are unable to attend in person, but have feedback or ideas which they would like to be discussed can email email@example.com and their points will be raised either on the night or amongst the club working group following the meeting.
Speaking ahead of the first meeting, Commercial and Marketing Director Matt Everett said “Fans will have no doubt noticed our drive recently to try and improve attendances and therefore atmosphere, particularly for the Sunderland match. Having spoken to supporters, it is clear that there are a lot of ideas out there and also I know it is important for us to give a platform for fans to ask questions regarding what we as a club do and to gain feedback. This process can only help us to improve where we can.
"It’s important to remember that this is a working group focussing on ticketing and matchday experience, and the working group are all heavily involved in those aspects. Therefore it is important that the agenda sticks to these points. In future, I hope to have other working groups covering other areas of the club including retail, marketing and hospitality.
"I hope supporters will be able to join us or submit their feedback in advance and am sure that we will have a lot to discuss. We are committed to listening to fans and making improvements where we can, and this initial meeting is just the beginning of this process”.